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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32109
Experience:  Over 15 years of consulting to the IT industry
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Have done Windows 7 recovery and keep getting message to

Resolved Question:

Have done Windows 7 recovery and keep getting message to activate. I do not have the key.
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

How exactly did you do the recovery and what is the make and model of the computer?

Customer: replied 5 months ago.
Windows 7 disc. HP Presario Notebook
Expert:  Richard replied 5 months ago.

How exactly did you do the recovery?

Customer: replied 5 months ago.
Disc IN DVD
Customer: replied 5 months ago.
JUST NEED KEY
Expert:  Richard replied 5 months ago.

ok, but they do not come with disks so looks like you used a disk from another installation which explains the issue.

You need to do the recovery this way

Power off the notebook

Then power it on and keep tapping F11 until you get to the recovery manager. If it does not get to this, repeat using F10 instead.

Once there, choose to do a factory reset

Let this complete and when it has it will have the version of windows that is was designed for.

The Key is specific to the actual disk, so it is not possible just to give it out.

Let me know how you go please.

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32109
Experience: Over 15 years of consulting to the IT industry
Richard and 5 other Computer Specialists are ready to help you
Customer: replied 5 months ago.
Sorry, thankyou for your input but my problem has not been resolved. I have had to purchase another Disc which includes the Activation Key. Win Mitchell

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