Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
This is a scam to make you call on that number then will ask you to give them access to your PC then will tell you that they will fix the issue for a fee.Their is no virus its just a scam to trick you to buy their service.
When you say the system is frozen do you mean the webpage that is opened is frozen ?
Note: - Please reply using the box below.
Are you currently chatting to me from the problematic PC?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Did you call on that phone number and gave them access to your laptop?
You cannot even move the mouse to the start menu and then click on shut down or restart?
please try the following
Press Windows key + R key see if that open a run box in the lower left corner
let me know
Type the following in it
shutdown /r /f /t 0 (the last 0 is zero) then press enter or click on OK see if that shut down the laptop and then restarts.
Let me know
There is space between shutdown and /r and /f and /t and 0
OK let it restart then login and check it whether its showing that message again while you are opening web pages.
Let me know.
Is it still restarting or did you check it?
Is it connected using wired or wireless connection,if its wireless connection click on the wireless icon on the lower right of the screen (system tray) and then it will show your wireless connection listed in it click on it then click on connect if asks for wi-fi password ***** that.
let me know.
Yes also to see if the system is secure i suggest you run a full scan on your anti-virus.
To check if the system is infected with malwares use this program http://www.malwarebytes.org/ then click on download. Install and update it then run a Threat scan. If it finds any threats select remove all. If it asks to restart please do so. that will do it.
Are you clear,Is there anything else you like to know ?
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