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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 18965
Experience:  Expert for over 10 years
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I have a Canon MX455 All-in-One printer which has decided it

Customer Question

I have a Canon MX455 All-in-One printer which has decided it is off-line and won't print from my computer. It copies perfectly well.
Submitted: 11 months ago.
Category: Computer
Expert:  Josh replied 11 months ago.

Hi!

Do you have a PC or Mac?

Customer: replied 11 months ago.
Imac.
Customer: replied 11 months ago.
I'm not sure what the message below means. Can you securely connect to my device etc free or is there a further charge?
Expert:  Josh replied 11 months ago.

Open the Print Job window

Click on File and uncheck the OFFLINE option

Customer: replied 11 months ago.
Sorry, I'm not too good at this. Where is the print job window?
Customer: replied 11 months ago.
I'm hoping for an explanation of the instruction to "open the Print Job window". I need the information in language I can understand.
Expert:  Josh replied 11 months ago.

Sorry for the wait!

Would you prefer if I connected to your computer to fix the issue?

Customer: replied 11 months ago.
No thanks. Not yet anyway. If the explanation is as simple as you make it sound I don't need to spend more money.
Expert:  Josh replied 11 months ago.
  • Choose Apple menu > System Preferences, then click Printers & Scanners.

  • Select the printer you used in the list at the left, then click Open Print Queue

Customer: replied 11 months ago.
OK I've opened the print queue but there is no option to uncheck the offline
Expert:  Josh replied 11 months ago.

Click on the OFFLINE option and it should remove the checkmark.

Customer: replied 11 months ago.
I've just told you: THERE ISN'T AN OFFLINE OPTION!
Expert:  Josh replied 11 months ago.

Did you click on File after opening the Print Queue?

Customer: replied 11 months ago.
I'M GETTING FED UP WITH THIS! Nothing is quite what you say it is. I don't want to be pushed into a further £22. There is no "file" to click on.
Expert:  Josh replied 11 months ago.

If you click on the Print Queue

FILE is located at the top of your screen next to the Apple icon.

Customer: replied 11 months ago.
No it isn't! Next to the Apple icon I have "Safari" then "File". When I click on this file I get a menu with all the usual options but no sign of an offline option
Expert:  Josh replied 11 months ago.

Click on the Print Queue window.

There will be a File at the top.

You have the Safari window open and selected which is why you see Safari at the top. Click on the Print Queue Window and look at the top.

Expert:  Josh replied 11 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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