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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21002
Experience:  Expert for over 10 years
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I have a Canon MX455 All-in-One printer which has decided it

Customer Question

I have a Canon MX455 All-in-One printer which has decided it is off-line and won't print from my computer. It copies perfectly well.
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.

Hi!

Do you have a PC or Mac?

Customer: replied 1 year ago.
Imac.
Customer: replied 1 year ago.
I'm not sure what the message below means. Can you securely connect to my device etc free or is there a further charge?
Expert:  Josh replied 1 year ago.

Open the Print Job window

Click on File and uncheck the OFFLINE option

Customer: replied 1 year ago.
Sorry, I'm not too good at this. Where is the print job window?
Customer: replied 1 year ago.
I'm hoping for an explanation of the instruction to "open the Print Job window". I need the information in language I can understand.
Expert:  Josh replied 1 year ago.

Sorry for the wait!

Would you prefer if I connected to your computer to fix the issue?

Customer: replied 1 year ago.
No thanks. Not yet anyway. If the explanation is as simple as you make it sound I don't need to spend more money.
Expert:  Josh replied 1 year ago.
  • Choose Apple menu > System Preferences, then click Printers & Scanners.

  • Select the printer you used in the list at the left, then click Open Print Queue

Customer: replied 1 year ago.
OK I've opened the print queue but there is no option to uncheck the offline
Expert:  Josh replied 1 year ago.

Click on the OFFLINE option and it should remove the checkmark.

Customer: replied 1 year ago.
I've just told you: THERE ISN'T AN OFFLINE OPTION!
Expert:  Josh replied 1 year ago.

Did you click on File after opening the Print Queue?

Customer: replied 1 year ago.
I'M GETTING FED UP WITH THIS! Nothing is quite what you say it is. I don't want to be pushed into a further £22. There is no "file" to click on.
Expert:  Josh replied 1 year ago.

If you click on the Print Queue

FILE is located at the top of your screen next to the Apple icon.

Customer: replied 1 year ago.
No it isn't! Next to the Apple icon I have "Safari" then "File". When I click on this file I get a menu with all the usual options but no sign of an offline option
Expert:  Josh replied 1 year ago.

Click on the Print Queue window.

There will be a File at the top.

You have the Safari window open and selected which is why you see Safari at the top. Click on the Print Queue Window and look at the top.

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.