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Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1240
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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We keep getting a message on start up which says "your

Customer Question

We keep getting a message on start up which says "your computer is attempting an automatic repair" . It keeps trying to re-start but doesn't. Further messages come up referring to FAT & NTFS file systems.
Submitted: 1 year ago.
Category: Computer
Expert:  Lorenz Vauck replied 1 year ago.

Dear *****,

Thank you very much for your question. My name is***** and I will try to help you as quick possible. Can you please let me know which operating system you are using? I will then try to help you as good as possible to fix your problem.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 year ago.
It's a Windows 10 HP Pavilion all in one PC which operates Microsoft software
Expert:  Lorenz Vauck replied 1 year ago.

Dear *****,

thank you very much, what we will need to do is to startup the Windows 10 installation via a USB stick or DVD. Do you have such a media handy right now? If not, I will provide you with instructions how to build one (on your currently working PC) this evening (in about 2 hours). Is this OK with you?

Thank you very much,

Lorenz Vauck

Lorenz Vauck and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
I have a USB stick
Expert:  Lorenz Vauck replied 1 year ago.

Dear *****,

ok, I´ve accepted your remote-assistance request and will build the Windows 10 installation media on your PC for you. I am ready for this in about 2 hours from now and then I will guide you through all of this step by step until your problem is fixed. OK?

Customer: replied 1 year ago.
Ok no problem . How will you let me know when you are ready ?
Expert:  Lorenz Vauck replied 1 year ago.

Are you still around in about 2 hours? I want to make sure you get the best treatment possible and I have finished the work with all my other clients today first.

Customer: replied 1 year ago.
I will be around in 2 hrs time no problem
Customer: replied 1 year ago.
I am assuming you will ring yes ?
Expert:  Lorenz Vauck replied 1 year ago.

Dear *****,

I am back and ready to help you now. To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 1 year ago.
Can't open download
Expert:  Lorenz Vauck replied 1 year ago.

What does it tell you?

Expert:  Lorenz Vauck replied 1 year ago.

Better said: what´s the exact error message you get? The download is working fine, I just checked it out myself.

Customer: replied 1 year ago.
Expert:  Lorenz Vauck replied 1 year ago.

Perfect. Im a with you in 3 minutes, preparing the connection on my side now.

Customer: replied 1 year ago.
Still ok ?
Expert:  Lorenz Vauck replied 1 year ago.

Are you there Mark? You seem to have a problem typing somehow?

Customer: replied 1 year ago.
Sorry I can't understand why just numbers are coming up on the keypad
Expert:  Lorenz Vauck replied 1 year ago.

Yea, it looks interesting though;) What kind of PC is that where this problem occurs?

Customer: replied 1 year ago.
Ok ?
Customer: replied 1 year ago.
It's an Asus not sure of the model . This isn't the PC that has the problem is that ok ?
Expert:  Lorenz Vauck replied 1 year ago.

Hmm, yes, that is OK. Uhm, then let´s type here instead. Or which PC are you using to type here at JustAnswer right now. Maybe we can use that one? What I want to do is to create the Windows 10 installation media for you on one for your working PCs, so that we can start fixing the troubled one.

Customer: replied 1 year ago.
I,m on my mobile here
Expert:  Lorenz Vauck replied 1 year ago.

Ah I see! OK, that Asus does have a USB port, right? Can you plug a 4GB USB Stick into it? (I will need to format it, so make sure not important data is on it). I will then create the Windows 10 installation media for you so that you can use it on the damaged PC. Is this OK with you?

Customer: replied 1 year ago.
I think it's in now
Expert:  Lorenz Vauck replied 1 year ago.

OK; let me check.

Customer: replied 1 year ago.
On the keyboard of the pc we're trying to type on letters which also have a number on them are typing the number not the letter. That's why it's producing strange typing.
Expert:  Lorenz Vauck replied 1 year ago.

Ha OK, that is very strange!

Expert:  Lorenz Vauck replied 1 year ago.

Just allow the operation I am trying to perform please. Click Yes or Accept, or whatever it asks you right now.

Expert:  Lorenz Vauck replied 1 year ago.

Are you still there Mark?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
It's now asking do I want to upgrade or create media for another pc
Expert:  Lorenz Vauck replied 1 year ago.

On your Asus, please give permission, I can´t continue otherwise. Anydesk should ask you there right now if you want to allow the operation.

Expert:  Lorenz Vauck replied 1 year ago.

Wait, I´ll reconnect, please accept the connection again once it comes in. Thanks.

Customer: replied 1 year ago.
Has the connection worked ?
Customer: replied 1 year ago.
What's happening ?
Expert:  Lorenz Vauck replied 1 year ago.

I see what the issue is, I don´t have permissions right now to create the media. Your Windows is blocking me. Can you please close the Media Creation window?

Customer: replied 1 year ago.
Closing it
Expert:  Lorenz Vauck replied 1 year ago.

Thanks. Now allow whatever it asks you.

Expert:  Lorenz Vauck replied 1 year ago.

Great, now it should finally work out, sorry for the mess, computers are complicated sometimes:)

Customer: replied 1 year ago.
No worries ��
Expert:  Lorenz Vauck replied 1 year ago.

Can you please tell me: the damaged PC, which exact model is it? I need to know it if it is a 64 bit or 32 bit Windows version that is installed there.

Customer: replied 1 year ago.
64 bit It's an HP Pavilion 23
Expert:  Lorenz Vauck replied 1 year ago.

Great, thanks.

Expert:  Lorenz Vauck replied 1 year ago.

Now we can create the media for Windows 10 on your USB stick. Once done (can take a while as it needs to download some GB), I will then instruct you how to use it on your damaged PC to repair your Windows there.

Customer: replied 1 year ago.
Ok ��
Customer: replied 1 year ago.
It's now asking do I want to upgrade or create installation media for another PC
Expert:  Lorenz Vauck replied 1 year ago.

All good, I will do that for you:)

Expert:  Lorenz Vauck replied 1 year ago.

Argh, the download is huge, so it wants 8GB of space on drive C to perform it. Can you try to make some space? I can also try a few things after you are done to free up more space (remove temorary files, etc).

Customer: replied 1 year ago.
I wouldn't know how to do this ? You can remove anything you think is necessary
Expert:  Lorenz Vauck replied 1 year ago.

OK, well, it will be hard as the PC just has a 20GB drive. Do you possibly have another working PC around, beside the Asus?

Customer: replied 1 year ago.
Would an external hard drive work ? No I don't have another PC around
Expert:  Lorenz Vauck replied 1 year ago.

Yes, plug it in, I will try to trick it to use that one instead....

Customer: replied 1 year ago.
It's in
Expert:  Lorenz Vauck replied 1 year ago.

Thanks.

Customer: replied 1 year ago.
It seems to be working ?
Expert:  Lorenz Vauck replied 1 year ago.

Microsoft.... I can´t tell the tool to use your plugged in disc for temporary files. Let me think about another solution... do you have DVD burner on that Asus PC?

Customer: replied 1 year ago.
Same problem I think
Customer: replied 1 year ago.
No it's not that versatile a PC
Expert:  Lorenz Vauck replied 1 year ago.

Yes, I thought so... I will come up with a solution, let me do some research... 5 minutes I am back.

Customer: replied 1 year ago.
Ok
Expert:  Lorenz Vauck replied 1 year ago.

I own a server, so I will download it to there, then create a download-link that we can download on your Asus and then we transfer it to the USB stick. We gotta trick Microsoft on that one.. ;)

Customer: replied 1 year ago.
Ok hope it works. Will we need the USB stick again ?
Customer: replied 1 year ago.
Let me know when you're ready :)
Expert:  Lorenz Vauck replied 1 year ago.

Yes, we do. Does the Asus have 2 USB ports? Ideally we need the USB stick and the external HD at the same time.

Customer: replied 1 year ago.
No only one port I'm afraid
Expert:  Lorenz Vauck replied 1 year ago.

OK, I will come up with a solution... Windows 10 is downloading on my server now, 40% done already, it´s fast. Then we will download it to your Asus.

Customer: replied 1 year ago.
Ok sounds good
Expert:  Lorenz Vauck replied 1 year ago.

Trying to free up some space, we still need some more to be able to do this...

Customer: replied 1 year ago.
Ok if you have to remove anything you think is unnecessary remove it
Expert:  Lorenz Vauck replied 1 year ago.

I am first trying to get rid of all temporary and unneeded Windows files. Then we´ll see what´s left...

Customer: replied 1 year ago.
Hard work ! :)
Expert:  Lorenz Vauck replied 1 year ago.

Yes, for you Asus! I am pretty much overloading it, haha:)

Expert:  Lorenz Vauck replied 1 year ago.

But we already got 8GB space now, so we could actually now use the media creation tool from Microsoft. But let´s clean a little more while we are at it...

Customer: replied 1 year ago.
Ok go for it. Many thanks :)
Expert:  Lorenz Vauck replied 1 year ago.

Yea, you poor Asus is sweating! :)

Expert:  Lorenz Vauck replied 1 year ago.

By the way, sorry if my English isn´t perfect, I am from Germany actually.

Customer: replied 1 year ago.
I can see :)
Customer: replied 1 year ago.
Your English is very good :)
Expert:  Lorenz Vauck replied 1 year ago.

Thank you:) Oh, you can see that I am from Germany? Does JustAnswer show that? I didn´t even know this:)

Expert:  Lorenz Vauck replied 1 year ago.

Btw, you can plugin the USB Stick again and remove the HD.

Customer: replied 1 year ago.
I guessed because you use Deutsch Google
Expert:  Lorenz Vauck replied 1 year ago.

True, haha :)

Customer: replied 1 year ago.
USB stick is plugged in
Expert:  Lorenz Vauck replied 1 year ago.

Great, thanks:)

Expert:  Lorenz Vauck replied 1 year ago.

Finally it´s going:)

Customer: replied 1 year ago.
really appreciate your help :)
Expert:  Lorenz Vauck replied 1 year ago.

Sure sure, no worries, we will make that work!

Expert:  Lorenz Vauck replied 1 year ago.

This can take a while now as you see, maybe around an hour... would you mind I get something to eat meanwhile? It does not require any interaction right now for you either. Hope you are not short on time.

Customer: replied 1 year ago.
get some food. I can stay for as long as it takes :)
Expert:  Lorenz Vauck replied 1 year ago.

OK, great! I´ll be right back:)

Expert:  Lorenz Vauck replied 1 year ago.

I am back, but as I thought, it´s going to take a while. We´ll have to watch and wait......

Customer: replied 1 year ago.
no problem .
Expert:  Lorenz Vauck replied 1 year ago.

Doing a bit more in-depth cleanup so that your little Asus gets "on it´s feet" again for the future:)

Customer: replied 1 year ago.
Thanks
Expert:  Lorenz Vauck replied 1 year ago.

We´ve got plenty of space now on it already:)

Customer: replied 1 year ago.
Great
Expert:  Lorenz Vauck replied 1 year ago.

Ok, done. Now we really just can wait until the Windows 10 download is done....

Customer: replied 1 year ago.
Ok great thank you
Expert:  Lorenz Vauck replied 1 year ago.

You are welcome, almost done:)

Customer: replied 1 year ago.
90% now :)
Expert:  Lorenz Vauck replied 1 year ago.

Nooooo:)

Customer: replied 1 year ago.
Another wait ? :(
Expert:  Lorenz Vauck replied 1 year ago.

Ahh:)

Expert:  Lorenz Vauck replied 1 year ago.

Now it´s copying it to your USB stick...

Customer: replied 1 year ago.
Ok :-)
Customer: replied 1 year ago.
50% done :)
Expert:  Lorenz Vauck replied 1 year ago.

Please save this stick afterwards, just in case you need to repair Windows 10 again, you surely don´t want to go through the same procedure again:)

Expert:  Lorenz Vauck replied 1 year ago.

Oh yes, going slowly but surely....

Customer: replied 1 year ago.
No I don't! Why would this have happened ?
Expert:  Lorenz Vauck replied 1 year ago.

The error on your damaged PC you mean?

Customer: replied 1 year ago.
Expert:  Lorenz Vauck replied 1 year ago.

Usually that happens if the PC crashed or lost power. But sometimes also because of a software which did wrong modifications to the Windows file system. It can also be a damaged HD, that´s what we need to find out.....

Expert:  Lorenz Vauck replied 1 year ago.

I hope we can fix it with a Windows 10 repair installation, if not, it could be the case that we must reinstall Windows 10.

Expert:  Lorenz Vauck replied 1 year ago.

Once the stick is ready, you´ll need to plug it into your damaged PC´s USB port. Then you turn it on and quickly press F10, F11 and F12 all the time and without a break. Then, a menu should pop-up which let´s you select the drive you want to boot from. It should list your USB stick there. Select it with the arrow-keys and press ENTER. Then the Windows 10 setup should begin. When this happened, reply to me again please and we will go through the options....

Customer: replied 1 year ago.
It's not working
Expert:  Lorenz Vauck replied 1 year ago.

Ok, what exactly is not working?

Customer: replied 1 year ago.
The same message is appearing on the screen the.menu you said would appear doesn't appear
Expert:  Lorenz Vauck replied 1 year ago.

Ah, good old HP, they do everything different, you already mentioned it. In this case, try F9, push it all the time while the BIOS shows until that menu pop´s up. If it doesn´t try the same with the ESC key.

Customer: replied 1 year ago.
It doesn't do what you said it should !
Expert:  Lorenz Vauck replied 1 year ago.

Can you let me know the exact model including number again please?

Expert:  Lorenz Vauck replied 1 year ago.

(model number)

Customer: replied 1 year ago.
HP Pavilion 23
Customer: replied 1 year ago.
HP Pavilion 23 po30na
Expert:  Lorenz Vauck replied 1 year ago.

Hmm, manual says that it either is F9 or ESC key. Turn it off again. When you turn it on, press F9 and ESC -full power- ALL the time until that menu pops up. Don´t wait, directly after you press the power button and it turns on, you must do this.

Customer: replied 1 year ago.
It's not doing what you said it will
Expert:  Lorenz Vauck replied 1 year ago.

Is the USB stick plugged in and is there any other message shown instead?

Expert:  Lorenz Vauck replied 1 year ago.

I just confirmed again with HP, for the Pavillon 23, it´s the ESC key. You have to turn on the PC and right away hit ESC all the time. Stroke it like mad a 100 times in a row and that menu should pop-up.

Customer: replied 1 year ago.
the USB is in and the same message as originally came on is " your computer is preparing an automatic repair" "your pc ran into a problem and needs to restart"
Expert:  Lorenz Vauck replied 1 year ago.

Yes, that´s because it boots from the HD, we need to prevent this by using the boot-menu to select your USB stick and boot from that one instead.

Expert:  Lorenz Vauck replied 1 year ago.

Did you hit that ESC key (upper left corner) a hundred times, directly after you´ve turned on your HP Pavillon? :)

Customer: replied 1 year ago.
how do I do that because I'm doing what you suggest but it's not doing what you say it should do. A box appears in the top left of the screen but flashes off immediately
Expert:  Lorenz Vauck replied 1 year ago.

Ahhh! Ok, try that slow then, this box might be the one and because you pressed ESC again, it disappeared... So let´s try just pressing ESC one or two times. In any case, it´s the correct key :)

Customer: replied 1 year ago.
No not as many times as that
Expert:  Lorenz Vauck replied 1 year ago.

Sorry, what you mean?

Customer: replied 1 year ago.
Don't understand what do you mean
Expert:  Lorenz Vauck replied 1 year ago.

I mean: did you try to press the ESC key just one time?

Expert:  Lorenz Vauck replied 1 year ago.

Let´s do it different, press F10 several times (like 20 times) 1 second after you´ve turned on your HP Pavillon, that should bring us to the UEFI / BIOS.

Customer: replied 1 year ago.
the box appears but disappears immediately and then the blue screen with the message your computer is trying to restart comes on again which is the original problem
Customer: replied 1 year ago.
The UEFI/BIOS will not appear it doesn't make any difference what key I press it will not appear
Expert:  Lorenz Vauck replied 1 year ago.

Hmm, OK, that´s really impossible.... is your HP Pavillon completely turned off now?

Expert:  Lorenz Vauck replied 1 year ago.

You must press the power-key at least 5 seconds long to really turn it off, otherwise it will just go to power-save mode.

Customer: replied 1 year ago.
it's off
Expert:  Lorenz Vauck replied 1 year ago.

Let me know when you´ve turned it completely off please....

Expert:  Lorenz Vauck replied 1 year ago.

And you did press the power-key for 5 seconds at least, then it turned itself off, correct?

Expert:  Lorenz Vauck replied 1 year ago.

(while you saw that blue-screen)

Customer: replied 1 year ago.
It might not have been exactly 5 secs but it's turned off ! :)
Customer: replied 1 year ago.
The computer is off
Expert:  Lorenz Vauck replied 1 year ago.

OK, I don´t normally do this, but please have a look at this Youtube video how to get that menu I am talking about. It´s not about the Pavillon 23, but it´s the same procedure for it.

https://www.youtube.com/watch?v=Yrhpkd9IJqY

Expert:  Lorenz Vauck replied 1 year ago.

Maybe that gives you an idea what I am talking about, because it´s hard to explain it in text sometimes. In any case, when the HP is off, you press it´s power button and right away you'll also have to rapidly hit the ESC key on the keyboard to get to these options.

Expert:  Lorenz Vauck replied 1 year ago.

It should be like in the video, you turn it on, then you should see the HP logo and while this HP logo shows, you hit that ESC key rapidly.

Expert:  Lorenz Vauck replied 1 year ago.

If you don´t see the HP logo at all, the computer was not completely turned off, but was in power-save-mode. That would explain why you can´t get to that menu.

Customer: replied 1 year ago.
I think I've done it
Expert:  Lorenz Vauck replied 1 year ago.

Yeessssssss

Expert:  Lorenz Vauck replied 1 year ago.

Do you see that menu like in the video now?

Customer: replied 1 year ago.
Don't get too excited because it's not working now either :(
Expert:  Lorenz Vauck replied 1 year ago.

What is not working now? What did you do in the menu that popped-up?

Expert:  Lorenz Vauck replied 1 year ago.

Was it the same menu like in the video?

Customer: replied 1 year ago.
Selected the boot option for the USB stick . The computer is turned off now. I will try again
Customer: replied 1 year ago.
I'm trying again
Expert:  Lorenz Vauck replied 1 year ago.

Yes, you should go down to the boot menu (like in the video) and select your USB stick there, then hit ENTER on it. Then next it should ask you something like "press any key to boot from DVD" or something along those lines, that´s where you just press any key and then the Win 10 setup should begin.

Customer: replied 1 year ago.
It might be doing it because I got a box which allowed me to install Windows 10 and the hp symbol is now on the screen no error messages like before yet
Expert:  Lorenz Vauck replied 1 year ago.

Ahhhhhh! What options does it show you now?

Expert:  Lorenz Vauck replied 1 year ago.

Or what is it doing now at all?

Customer: replied 1 year ago.
Nothing just a hp symbol in the middle of the screen and the power light is constant
Expert:  Lorenz Vauck replied 1 year ago.

After you´ve turned it on?

Expert:  Lorenz Vauck replied 1 year ago.

Or after you´ve selected your USB stick in the boot-menu?

Customer: replied 1 year ago.
Nothing says it is doing anything
Customer: replied 1 year ago.
it's turned on
Expert:  Lorenz Vauck replied 1 year ago.

At what point are you? Did you just turn on the HP or where you already able to select the boot-menu entry for the USB stick?

Expert:  Lorenz Vauck replied 1 year ago.

I mean, what exact steps did you do that it now just shows that HP logo?

Expert:  Lorenz Vauck replied 1 year ago.

Do you have Skype on your mobile? We can try to do a video call and you could film the HP screen and I tell you what to do....

Customer: replied 1 year ago.
I followed the steps you explained exactly . I clicked next to load Windows 10 and now all that is on the screen is the hp symbol nothing else is happening
Customer: replied 1 year ago.
No I do not have skype unfortunately
Expert:  Lorenz Vauck replied 1 year ago.

OK, so you:

1) Turned on the HP by pressing the power button

2) Did hit ESC

3) The boot-menu came up and you selected the USB stick

4) Then the Windows 10 Setup did how up and now it´s doing nothing?

Expert:  Lorenz Vauck replied 1 year ago.

how=come

Customer: replied 1 year ago.
that's exactly what I did and now I have the original messages back again :(
Expert:  Lorenz Vauck replied 1 year ago.

Then it didn´t load the Windows 10 setup :( But booted from your HD.

Expert:  Lorenz Vauck replied 1 year ago.

Do you actually see the USB stick in the boot-menu at all?

Expert:  Lorenz Vauck replied 1 year ago.

Do you have WhatsApp?

Customer: replied 1 year ago.
That's a good question because I don't know. The only thing I can do is what you say to do
Customer: replied 1 year ago.
Expert:  Lorenz Vauck replied 1 year ago.

I mean do you have WhatsApp on your phone? Because I´d like to see some pictures of what you are doing, otherwise I think we get completely lost.

Expert:  Lorenz Vauck replied 1 year ago.

OK, please add me ****************

Expert:  Lorenz Vauck replied 1 year ago.

We can also do a WhatsApp call...

Expert:  Lorenz Vauck replied 1 year ago.

But my spoken English is not that perfect.

Expert:  Lorenz Vauck replied 1 year ago.

"Lorenz Vauck"

Expert:  Lorenz Vauck replied 1 year ago.

Thanks for the friendly communication again Mark and I hope you are not to disappointed that we have diagnosed a hardware failure of your Laptop in the end. I hope that HP can fix the defective hardware part for you. Meanwhile, your litte Asus laptop should be faster than before and now has plenty of free space for you to use:)

If you have any questions in the future, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site:

http://www.justanswer.com/profile.aspx?PF=78122054&SRD=true&rpt=21004

It´s best if you bookmark the site directly in your browser.

I wish you a great time and remain until next time with best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 1 year ago.

Dear *****,

I hope you had a nice week so far and I would be eager to know if HP already found the faulty hardware and was able to replace it?

Thank you very much,

Lorenz Vauck