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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Have a new Kindle paperwhite. Cannot make it workl. Have

Customer Question

Have a new Kindle paperwhite. Cannot make it workl. Have Home screen but where do I go from there please?
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

yes by explaining here what you have done so far and where you are getting sticj.

Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

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