Welcome, John. I am Cory.
I am sorry you are having trouble getting emails.
Would you like me to connect remotely and fix this for you?
The computer and fix the issue. You will be able to watch everything I do and chat with me live during the process. Yes, you just pay the deposit and the fee for the secure remote connection (premium service.)
Please click http://www.justanswer.com/remotedesktop/join.aspx?Session=719f2435-f338-434d-9cea-56c09552daf9 and follow the prompts to connect remotely.
I am not sure what you paid when you asked the question, but it is that plus the fee you were given to connect remotely. I am not in charge of billing so I am not sure what the total adds up to.
To connect remotely:
I am sorry, I do not handle billing. I would like to help you with this and I am sure it is cheaper than taking it somewhere.
To be honest, I can't assume it is going to be "easy". There are many steps I will take until the issue is resolved. We could be in this 30 mins or 2 hours and I will not know till I dive in.
You do not want to connect then?