How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Lorenz Vauck Your Own Question
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1240
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Computer Question Here...
Lorenz Vauck is online now

My Kindle-Fire is just a blank screen, I've charged it

Customer Question

My Kindle-Fire is just a blank screen, I've charged it fully, tried everything I can think of, when I press the on button, I get just a bing sound and nothing happens. I've swiped down the screen and across it, held the power button for 30 seconds, it just bings but no picture?
Submitted: 1 year ago.
Category: Computer
Expert:  Lorenz Vauck replied 1 year ago.

Dear *****,

thank you very much for your question. My name is***** and I will try to help you as quick possible. Please try the following:

Disconnect the charger, hold the power switch "on" for 35 seconds, release it. If it is a Fire, click once. Wait for restart.

If it doesn't work, please just reply again and I will help you further on to fix your problem. That involves no additional costs for you, you can reply as often as you want until I was able to solve your problem to your satisfaction. If I already was able to help you, I would very happy about a positive rating (3 to 5 stars), because only then I get paid by JustAnswer with a part of your already accomplished payment, which mediated your question to me as an independent expert.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 1 year ago.

Does it work Susan? It might also be a hardware fault if not, but please let me know. Really trying to make this work for you.

Expert:  Lorenz Vauck replied 1 year ago.

I see that you´ve read my reply Susan, did the procedure bring your Kindle back to life? If so, please leave a positive rating for me so that I can get credit by JustAnswer for my work (as they won´t pay me if you don´t rate me). Thank you so much.