Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Just to clarify, does this happen for any CD/DVD you insert into your disk drive?
May I set up a quick remote session to troubleshoot the issue with you now?
Please reply back to me using the box below.
Thank you; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.