Hi there and welcome
Can you tell me please which email program and version you are using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
No, microsoft is a company.
I need to know the email program and version you use please
ok, thats your email address.
What is the nmme of the program you open when you try to access your emails, this is what I need to know please.
That is it, thank you
Can you click on my link below and tell me please if you can sign into your account here
Please let me know.
what happened when you tried to open it up?
Click on an email and it should then open Rosaleen
There is no need to close it, just minimize it by clicking on the - in the top right
But the emails are now opening?
I cannot, as I am not on your computer.
You will see it as a tab at the top or the screen, the word Mail
ok, your not doing the instructions I am giving.....
Did you sign into www.hotmail.com
Where you able to sign in? Did you see your emails.
ok, in windows live mail, click on File in the top left, then email accounts.
Then click on your account and click on remove as we are going to add the account again.
Once done, click on Add, enter in your hotmail credentials and once the account has been added again, try to send and receive
Let me know the results please.
Please watch this movie which will show you
You will see the cost show up with the offer, review it please and accept it and I can then connect.
Please click this link, click I agree and run the file
It is secure, and you see and control everything I do on your computer.
I am only interested in fixing the problem then closing the connection