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Ask Cris Your Own Question

Cris
Cris, Computer Enthusiast
Category: Computer
Satisfied Customers: 6285
Experience:  A technician which covers all grounds including E-Readers.
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I think that my tablet has been infected with a virus;Each

Resolved Question:

I think that my tablet has been infected with a virus;Each time i try to delete e mails they return.I am a novice at this tech and want to delete all recently received e mails.John Whiite
Submitted: 6 months ago.
Category: Computer
Expert:  Cris replied 6 months ago.

Hi, thanks for using JustAnswer.com I am Cris.

Can you tell what tablet you have?

Expert:  jdscomputers replied 6 months ago.

Please can you tell me what tablet you have? Do you have an ipad

Expert:  Cris replied 6 months ago.

Unfortunately I cannot remote into your tablet.

However I can continue to assist you if you provide me the make and model of the tablet?

Cris, Computer Enthusiast
Category: Computer
Satisfied Customers: 6285
Experience: A technician which covers all grounds including E-Readers.
Cris and 5 other Computer Specialists are ready to help you
Expert:  Lorenz Vauck replied 6 months ago.

Dear Client,

I have accepted your remote-assistance request, because Cris currently is currently not available to do it. To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

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