Hello Terry, and thank you for using this service.
Sorry to hear you are having trouble, and I will help you now.
What is the part of your email address AFTER the @ sign?
Thank You. I will send instructions for remote in the next few minutes.
You have requested for me to remotely connect to your computer , in order to help you while you watch. To do this, please click on the link below. Accept the remote agreement, and then proceed to download, run, and install the remote software. Your browser should prompt you through this, and it should be easy. After the remote software is running , I will connect to you in about 5 to 10 minutes. If you don't see me right away, please be patient. Also, when I connect, my movements may seem slow or delayed. This is normal due to internet slowdowns depending on our connection. Once I connect, please don't type or move your mouse, until I chat with you.
If you have any other troubles getting the remote running, just reply back to me here. Thanks.
Here is the link for REMOTE:
My remote connection is running, but I haven't seen you connect as of yet.
The remote program is called Elsinore. You need to save it and run it, and OK/approve any messages so that it can run.
Please let me know if you are having any trouble. Thanks.
You have to double click on it to run it after you save.