Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
To understand the issue more clearly could you please provide more details like
1.Are you seeing this issue on your Microsoft outlook email program,if so which email service is showing this error message let me know the part after @ in your email id for example @ yahoo.com?
2.Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Note: - Please reply using the box below.
OK so you are seeing this error on outlook email program am i correct ?
Are you able to access your gmail account using web browser ?
That will be better in this case,May i send you a remote support offer to check the issue directly on the PC.It’s secure and also you can see what all I am doing in the PC. Let me know.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=dddeed89-25db-4f0f-80f9-8ab04c846f44 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
It seems i got disconnected from remote session or is the screen frozen now?
Connected and working on the issue.