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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40895
Experience:  Over 15 years of consulting to the IT industry
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HOW DO I EDIT MY EVER EXPANDING LIST OF HISTORIC GOGLE

This answer was rated:

HOW DO I EDIT MY EVER EXPANDING LIST OF HISTORIC GOGLE SEARCHES I HAVE MADE?

Hi there and welcome

Can you tell me which internet browser you are using?

And where do you see the searchers?

Customer: replied 1 year ago.
BROWSER:btinternet.com.When I start to type in a new search and then press the GOOGLE search button,
brian wallace

Ok, can you tell me which internet browser you are using please? eg: Internet Explorer, Google Chrome?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 5 other Computer Specialists are ready to help you

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
RICHARD,I have downloaded TEAM REVIEW. NOTHING IS HAPPENING.I ASSUMED YOU WOULD TAKEOVER REMOTELY

You need to so ALL the instructions, not just stop on the second step Brian.

As per my instructions

install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
RICHARD, ID ###-##-#### PASSWORD231aaq

thanks

Customer: replied 1 year ago.
Richard,I am just at my computer and wondering what progress you have made?
Brian

None Brian as I was on your computer yesterday and sent you many messages to reply so we could do this, but after an hour of no response I signed off....

Not sure where you were, but can you be at the computer now?

Customer: replied 1 year ago.
1040 am.Iam on my computer now,
BRIAN

ok, run teamviewer again and give me the ID and Password ***** so I can connect.

Customer: replied 1 year ago.
I am struggling to run TEAMVIEWER?
MY ID168965348 PASSWORD *****

ok

Customer: replied 1 year ago.
Richard,I am still sitting at my computer at 1129am.What is happening?

ok, I messaged you to inform you it is all done, the list has been cleared, I showed you on the screen

Customer: replied 1 year ago.
Idid not receive your message or any screen message?How do I cancel searches in future?
Thank you,
Brian
PS Can I only communicate with you via this page not my e-mail?I note my COMPUTER SECURITY SYSTEM is still flashing away?

You follow these instructions to do it yourself in the future, ensuring form data is checked

http://www.thewindowsclub.com/delete-browsing-history-cookies-data-edge

Customer: replied 1 year ago.
What instructions? Can you switch off my flashing SECURITY lights?
Brian

The instructions on the link I gave

http://www.thewindowsclub.com/delete-browsing-history-cookies-data-edge

Restart the computer to turn off the flashing as it is about 10 instances of you trying to install teamviewer.

Customer: replied 1 year ago.
Richard,the security lights on my computer are still flashing on MONDAY 12 SEPT,Why?I have restarted my computer a number of times?Has TEAMVIEWER been switched off as contractually promised?BRIAN

yes, Teamviewer is only a program that works when you provide ID and Password.

Customer: replied 1 year ago.
what do I need to do to switch off the flashing security lights?
BRIAN

what are you referring to with flashing security lights?

Customer: replied 1 year ago.
I have a computer security system with a YELLOW/BLUE SHIELD,KASPERSKY ANTI-VIRUS 2012?
BRIAN

ok, thats your anti virus software Brian.

Customer: replied 1 year ago.
CAN YOU FIX IT?
BRIAN

there is nothing to fix Brian it is your Anti virus software

Customer: replied 1 year ago.
WILL IT JUST CARRY ON FLASHING?
BRIAN

click on it and see what it is telling you

Customer: replied 1 year ago.
TEAM VIEWER APP CONNECTION AGREEMENT
BRIAN

ok, and click Agree.

Customer: replied 1 year ago.
DONETHANK YOU AGAIN,
BRIAN