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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36554
Experience:  Over 15 years of consulting to the IT industry
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HOW DO I EDIT MY EVER EXPANDING LIST OF HISTORIC GOGLE

Resolved Question:

HOW DO I EDIT MY EVER EXPANDING LIST OF HISTORIC GOGLE SEARCHES I HAVE MADE?
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me which internet browser you are using?

And where do you see the searchers?

Customer: replied 10 months ago.
BROWSER:btinternet.com.When I start to type in a new search and then press the GOOGLE search button,
brian wallace
Expert:  Richard replied 10 months ago.

Ok, can you tell me which internet browser you are using please? eg: Internet Explorer, Google Chrome?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 6 other Computer Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
RICHARD,I have downloaded TEAM REVIEW. NOTHING IS HAPPENING.I ASSUMED YOU WOULD TAKEOVER REMOTELY
Expert:  Richard replied 10 months ago.

You need to so ALL the instructions, not just stop on the second step Brian.

As per my instructions

install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
RICHARD, ID ###-##-#### PASSWORD231aaq
Expert:  Richard replied 10 months ago.

thanks

Customer: replied 10 months ago.
Richard,I am just at my computer and wondering what progress you have made?
Brian
Expert:  Richard replied 10 months ago.

None Brian as I was on your computer yesterday and sent you many messages to reply so we could do this, but after an hour of no response I signed off....

Not sure where you were, but can you be at the computer now?

Customer: replied 10 months ago.
1040 am.Iam on my computer now,
BRIAN
Expert:  Richard replied 10 months ago.

ok, run teamviewer again and give me the ID and Password ***** so I can connect.

Customer: replied 10 months ago.
I am struggling to run TEAMVIEWER?
MY ID168965348 PASSWORD *****
Expert:  Richard replied 10 months ago.

ok

Customer: replied 10 months ago.
Richard,I am still sitting at my computer at 1129am.What is happening?
Expert:  Richard replied 10 months ago.

ok, I messaged you to inform you it is all done, the list has been cleared, I showed you on the screen

Customer: replied 10 months ago.
Idid not receive your message or any screen message?How do I cancel searches in future?
Thank you,
Brian
PS Can I only communicate with you via this page not my e-mail?I note my COMPUTER SECURITY SYSTEM is still flashing away?
Expert:  Richard replied 10 months ago.

You follow these instructions to do it yourself in the future, ensuring form data is checked

http://www.thewindowsclub.com/delete-browsing-history-cookies-data-edge

Customer: replied 10 months ago.
What instructions? Can you switch off my flashing SECURITY lights?
Brian
Expert:  Richard replied 10 months ago.

The instructions on the link I gave

http://www.thewindowsclub.com/delete-browsing-history-cookies-data-edge

Restart the computer to turn off the flashing as it is about 10 instances of you trying to install teamviewer.

Customer: replied 10 months ago.
Richard,the security lights on my computer are still flashing on MONDAY 12 SEPT,Why?I have restarted my computer a number of times?Has TEAMVIEWER been switched off as contractually promised?BRIAN
Expert:  Richard replied 10 months ago.

yes, Teamviewer is only a program that works when you provide ID and Password.

Customer: replied 10 months ago.
what do I need to do to switch off the flashing security lights?
BRIAN
Expert:  Richard replied 10 months ago.

what are you referring to with flashing security lights?

Customer: replied 10 months ago.
I have a computer security system with a YELLOW/BLUE SHIELD,KASPERSKY ANTI-VIRUS 2012?
BRIAN
Expert:  Richard replied 10 months ago.

ok, thats your anti virus software Brian.

Customer: replied 10 months ago.
CAN YOU FIX IT?
BRIAN
Expert:  Richard replied 10 months ago.

there is nothing to fix Brian it is your Anti virus software

Customer: replied 10 months ago.
WILL IT JUST CARRY ON FLASHING?
BRIAN
Expert:  Richard replied 10 months ago.

click on it and see what it is telling you

Customer: replied 10 months ago.
TEAM VIEWER APP CONNECTION AGREEMENT
BRIAN
Expert:  Richard replied 10 months ago.

ok, and click Agree.

Customer: replied 10 months ago.
DONETHANK YOU AGAIN,
BRIAN

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