Hi there and welcome
Can you tell me which internet browser you are using?
And where do you see the searchers?
Ok, can you tell me which internet browser you are using please? eg: Internet Explorer, Google Chrome?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You need to so ALL the instructions, not just stop on the second step Brian.
As per my instructions
install the program and give me the ID and Password ***** please so I can connect
None Brian as I was on your computer yesterday and sent you many messages to reply so we could do this, but after an hour of no response I signed off....
Not sure where you were, but can you be at the computer now?
ok, run teamviewer again and give me the ID and Password ***** so I can connect.
ok, I messaged you to inform you it is all done, the list has been cleared, I showed you on the screen
You follow these instructions to do it yourself in the future, ensuring form data is checked
The instructions on the link I gave
Restart the computer to turn off the flashing as it is about 10 instances of you trying to install teamviewer.
yes, Teamviewer is only a program that works when you provide ID and Password.
what are you referring to with flashing security lights?
ok, thats your anti virus software Brian.
there is nothing to fix Brian it is your Anti virus software
click on it and see what it is telling you
ok, and click Agree.