Hi there and welcome
Exactly how are you accessing the programmes? Via your web browser? A special program you have installed?
Please let me know
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok no problem, though usually they hide the button, it is very rare you would not have one.
But If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit.
ok, what is the make and model of the Sky box?