Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Is this a a desktop or Laptop PC?
If this is a laptop PC is this the touch-pad on the laptop that is having the issue?
Let me know the make and model of the PC.
Note: - Please reply using the box below.
OK have you tried another USB port to see if the mouse works?
OK do you have a spare mouse to test on the problematic PC?
OK do you have any other USB devices connected to the PC like flash/thumb drive or a printer?
OK that means USB ports are working too.
Have you tried removing the mouse from the device manager and re-installing it?
Sure before that we can try system restore (If you haven't tried that )
I believe you are currently chatting to me from another PC?
Good then we can do system restore first
1. Press windows key and R key that will open run box
2. In the Run box type rstrui and press enter that will open system restore window, Click on next
3. In that windows it will show a restore date select that restore date were the mouse was working. If the required restore date is not listed then select Choose a different restore point on the bottom of the system restore window. Now select the desired restore date.
4. Then click on next and continue with the system restore process
That will restart,check it after the restart and let me know the result.
OK you mean it had started the restore process
OK thank you.
Is it still restoring ?
OK after everything is booted up,shut down the PC and wait for 2 min and then turn on again and check it
Let me know
Yes please wait while it finishes the installing,once its done then shut down
Good to know its working now.No need to do anything
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