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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16205
Experience:  Over 10 years of professional experience.
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I forgot my Password please

Customer Question

I forgot my Password *****
Submitted: 11 months ago.
Category: Computer
Expert:  Jason Jones replied 11 months ago.

Hello,
I am the person that will be helping you today. I see that you are having a problem with one of your passwords. Please, answer the questions below.

Is this password ***** with your wireless network? If so, what is the brand and model name of your wireless router?

Is this password ***** with an email account? If so, what comes after the @ sign in your email address?

Is this password ***** with any other type of website or system that I haven't mentioned? If so, what is it associated with?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 11 months ago.
Is not related with anything
Expert:  Jason Jones replied 11 months ago.

I may have asked the wrong question. Let me try again.

"Which" password ***** you needing help with?

Customer: replied 11 months ago.
Instargram
Expert:  Jason Jones replied 11 months ago.

For your Instagram account, you can reset the password ***** clicking/tapping the Forgot? link and follow the instructions on screen. After you do that, it will allow you to reset your password.

Are you able to do that?

Customer: replied 11 months ago.
i can try....
Expert:  Jason Jones replied 11 months ago.

Thank you.

Customer: replied 11 months ago.
Sorry what i must do with with a long numbers on sms
Expert:  Jason Jones replied 11 months ago.

Where are those 'long numbers'?

Customer: replied 11 months ago.
I press reset password ***** they sms with those numbers
Expert:  Jason Jones replied 11 months ago.

Okay, there should be a link in the SMS. Do you see that? You need to open that link.

Expert:  Jason Jones replied 11 months ago.

Hello,
Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,
Jason

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