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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37590
Experience:  Over 15 years of consulting to the IT industry
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I have a Galaxy Tab 4 a message saying Google Play services

Resolved Question:

I have a Galaxy Tab 4 a message saying Google Play services has stopped keeps coming on how do I put it right
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please hold the power button on the Tab 4 until you see a menu, then choose Power Off.

Once done, power it on again and tell me if it now operates correctly.

Let me know the results please.

Customer: replied 1 year ago.
It is still the same
Customer: replied 1 year ago.
It asks for a report which I have tried many times but not success
Expert:  Richard replied 1 year ago.

ok, are you able to go to Settings on the Tab or the error stops you?

Customer: replied 1 year ago.
I can get to settings by saying OK to the message all the time
Expert:  Richard replied 1 year ago.

ok, can you go to Settings, Manage Applications, then go to the list ALL and locate Google Services Framework.

Press it and press it Clear Data.

Once done, restart the Tab and tell me if it still gives the error please.

Customer: replied 1 year ago.
I have Google app but cannot see Clear Data only unisall updates ,disable manage storeage clear cache not defaults where do I go
Customer: replied 1 year ago.
on this page I get no interuptions
Customer: replied 1 year ago.
It has reappeared
Expert:  Richard replied 1 year ago.

ok, press Storage and you will see there Clear Data

Is it showing for you?

Customer: replied 1 year ago.
It shows clear all Data and clear Google search data which do I press
Expert:  Richard replied 1 year ago.

Clear all data please

Customer: replied 1 year ago.
I have done that what next?
Expert:  Richard replied 1 year ago.

restart the Tab and tell me if you still get the error please

Customer: replied 1 year ago.
It is stil there
Expert:  Richard replied 1 year ago.

ok, you will need to do a reset of the Tab, this is going to clear all your data (photos, music ect) and return it to new, but you cannot avoid this sorry.

To do the reset.

Go to Settings, Backup & Reset, Factory Data Reset.

Let this complete and when it has, setup the Tab again and tell me if it clears the error please

Richard and 9 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Thanks I think its allright