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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35389
Experience:  Over 15 years of consulting to the IT industry
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I have a Galaxy Tab 4 a message saying Google Play services

Resolved Question:

I have a Galaxy Tab 4 a message saying Google Play services has stopped keeps coming on how do I put it right
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you please hold the power button on the Tab 4 until you see a menu, then choose Power Off.

Once done, power it on again and tell me if it now operates correctly.

Let me know the results please.

Customer: replied 8 months ago.
It is still the same
Customer: replied 8 months ago.
It asks for a report which I have tried many times but not success
Expert:  Richard replied 8 months ago.

ok, are you able to go to Settings on the Tab or the error stops you?

Customer: replied 8 months ago.
I can get to settings by saying OK to the message all the time
Expert:  Richard replied 8 months ago.

ok, can you go to Settings, Manage Applications, then go to the list ALL and locate Google Services Framework.

Press it and press it Clear Data.

Once done, restart the Tab and tell me if it still gives the error please.

Customer: replied 8 months ago.
I have Google app but cannot see Clear Data only unisall updates ,disable manage storeage clear cache not defaults where do I go
Customer: replied 8 months ago.
on this page I get no interuptions
Customer: replied 8 months ago.
It has reappeared
Expert:  Richard replied 8 months ago.

ok, press Storage and you will see there Clear Data

Is it showing for you?

Customer: replied 8 months ago.
It shows clear all Data and clear Google search data which do I press
Expert:  Richard replied 8 months ago.

Clear all data please

Customer: replied 8 months ago.
I have done that what next?
Expert:  Richard replied 8 months ago.

restart the Tab and tell me if you still get the error please

Customer: replied 8 months ago.
It is stil there
Expert:  Richard replied 8 months ago.

ok, you will need to do a reset of the Tab, this is going to clear all your data (photos, music ect) and return it to new, but you cannot avoid this sorry.

To do the reset.

Go to Settings, Backup & Reset, Factory Data Reset.

Let this complete and when it has, setup the Tab again and tell me if it clears the error please

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35389
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 8 months ago.
Thanks I think its allright

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