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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40339
Experience:  Over 15 years of consulting to the IT industry
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My hotmail account is blocked can u help

Customer Question

Hi my hotmail account is blocked can u help
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please what message you get when you try to sign into your account?

And when did you last sign in?

Thank you

Customer: replied 1 year ago.
sign in is blocked
Expert:  Richard replied 1 year ago.

ok, have you tried to reset your password?

And when did you last sign in?

Customer: replied 1 year ago.
yesterday
i just paid somebody
Customer: replied 1 year ago.
i just paid somebody
Expert:  Richard replied 1 year ago.

ok, I do not see any question history here from you though.

Richard and other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
which id
Expert:  Richard replied 1 year ago.

You will see an ID and Password ***** you complete my instructions

Customer: replied 1 year ago.
ok here's where i am. i downloaded the teamviwer and that screen is still in front of me what next
Expert:  Richard replied 1 year ago.

ok, now run the file you downloaded to complete the installation please.

Customer: replied 1 year ago.
Sorry to be stupid. where do I RUN
Expert:  Richard replied 1 year ago.

when you download the file you need to double click it and this will run the file for you

Customer: replied 1 year ago.
ok this is not working for me at all. sorry
Customer: replied 1 year ago.
Ok Richard this is not going to work can I cancel this meeting? please
Expert:  Richard replied 1 year ago.

ok.. but on what step are you getting stuck?

Customer: replied 1 year ago.
I downloaded the file. i did what you said. the id was###-##-####p/w 1s3x1a
Expert:  Richard replied 1 year ago.

yes, see now you gave me the ID and now I can connect...

Connecting now

Expert:  Richard replied 1 year ago.

It can take up to 48 hours for a reply