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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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Please could u help me i have a new iphone and it is not

Resolved Question:

hi please could u help me i have a new iphone and it is not connected to itunes or icloud and it is dissabled how can i enable it
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome

What exactly are you seeing as the message on the screen of the iPhone?

Please let me know.

Customer: replied 10 months ago.
iphone is disabled connect to itunes
Expert:  Richard replied 10 months ago.

Thanks

Connect it to your computer and open iTunes and tell me what message you then get within iTunes on the computer

Customer: replied 10 months ago.
It says cannot connect to iTunes as phone is disabled and needs the pass code
Expert:  Richard replied 10 months ago.

ok, is the phone asking for a passcode on its screen?

Customer: replied 10 months ago.
No
Expert:  Richard replied 10 months ago.

ok, on the phone, still with it connected, hold the home and power buttons until iTunes indicates it has detected a phone in recovery mode.

Can you get this message to come up?

Customer: replied 10 months ago.
iTunes has detected that it is not the default player for audio files
Expert:  Richard replied 10 months ago.

ok, but you should then be able to slip this message.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Richard and 5 other Computer Specialists are ready to help you
Customer: replied 10 months ago.
please
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
What one do I click on I clicked on the first one but it was a speed test
Expert:  Richard replied 10 months ago.

You click on download in the middle of the screen, in the green box

Customer: replied 10 months ago.
I have no green box
Expert:  Richard replied 10 months ago.

you first need to go to www.teamviewer.com

You will see it there in the middle of the page

Customer: replied 10 months ago.
I've done that
Customer: replied 10 months ago.
All I have on my screen is download viewer
Expert:  Richard replied 10 months ago.

yes, please download and install it

Customer: replied 10 months ago.
Ok have downloaded it
Expert:  Richard replied 10 months ago.

ok, so now install

the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Customer: replied 10 months ago.
I have installed it what password ***** u need ?
Expert:  Richard replied 10 months ago.

The Id and Password ***** gives you.

Customer: replied 10 months ago.
It hasn't give 1
Expert:  Richard replied 10 months ago.

you need to now run the program and it will give you it

Customer: replied 10 months ago.
Sorry I really don't understand I am just getting no where and it is a waste of money cause what u r telling me is not working and I have been trying for 2 hours I am not at all impressed as I have wasted money
Expert:  Richard replied 10 months ago.

ok, what I am telling you does work Margaret, I do this many times every day, your skipping through the instructions, and not following them carefully, this is why it is not working for you.

You need to go to the website, download the teamviewer program, run and install it then open the program.

Thats all the steps you will need to do.

Expert:  Richard replied 10 months ago.

Then you see the ID and Password ***** provide me

Customer: replied 10 months ago.
I have gone to the page www.teamviewer and have download but no password ***** I'd I think I have the wrong page
Expert:  Richard replied 10 months ago.

you need to install the program once downloading it, so RUN THE FILE

Customer: replied 10 months ago.
Look I can't when I click it just tells me I have already have it it DOES NOT RUN It
Expert:  Richard replied 10 months ago.

thats because you have then already done the instructions, and the program is open and running.

Customer: replied 10 months ago.
why have I no password ***** id
Expert:  Richard replied 10 months ago.

you do, you need to open the program

Customer: replied 10 months ago.
How do I open it
Expert:  Richard replied 10 months ago.

you click on it. like when you open any of the programs on your computer.

Customer: replied 10 months ago.
I'm sorry I have tried but it can't b what u r saying as when I click on it it just says already installed so it can't be right so this is where I say bye as I have just wasted £50 and with no result and I'm not happy so thanks for nothing
Expert:  Richard replied 10 months ago.

if it is already installed, then your trying to do the instructions twice....

Just look at the bottom of your screen and you will see it running there.

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