Hi there and welcome
What exactly are you seeing as the message on the screen of the iPhone?
Please let me know.
Connect it to your computer and open iTunes and tell me what message you then get within iTunes on the computer
ok, is the phone asking for a passcode on its screen?
ok, on the phone, still with it connected, hold the home and power buttons until iTunes indicates it has detected a phone in recovery mode.
Can you get this message to come up?
ok, but you should then be able to slip this message.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You click on download in the middle of the screen, in the green box
you first need to go to www.teamviewer.com
You will see it there in the middle of the page
yes, please download and install it
ok, so now install
the program and give me the ID and Password ***** please so I can connect
The Id and Password ***** gives you.
you need to now run the program and it will give you it
ok, what I am telling you does work Margaret, I do this many times every day, your skipping through the instructions, and not following them carefully, this is why it is not working for you.
You need to go to the website, download the teamviewer program, run and install it then open the program.
Thats all the steps you will need to do.
Then you see the ID and Password ***** provide me
you need to install the program once downloading it, so RUN THE FILE
thats because you have then already done the instructions, and the program is open and running.
you do, you need to open the program
you click on it. like when you open any of the programs on your computer.
if it is already installed, then your trying to do the instructions twice....
Just look at the bottom of your screen and you will see it running there.