How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 18961
Experience:  Expert for over 10 years
50836188
Type Your Computer Question Here...
Josh is online now

I would like to change my E MAIL address

Resolved Question:

I would like to change my E MAIL address
Submitted: 10 months ago.
Category: Computer
Expert:  Josh replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 10 months ago.

Can you explain your issue in more detail?

Customer: replied 10 months ago.
My EMAIL address from bt has increased in price i need a cheaper alternative
Expert:  Josh replied 10 months ago.

Sure, you can create a free account at Gmail.

Click here: https://accounts.google.com/SignUp?service=mail&continue=https%3A%2F%2Fmail.google.com%2Fmail%2F&ltmpl=default

Fill out the information to create a free email account. After you sign up for your account, you can go back to www.gmail.com to sign into your account to check your email.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 10 months ago.
Still confused !
Expert:  Josh replied 10 months ago.

No problem! Ask any questions that you have! What do you need help with?

Customer: replied 10 months ago.
Have tried to sign up for gmailwithout much success having answered their questions
Expert:  Josh replied 10 months ago.

The questions that you are answering on the sign up page are basic questions about yourself and the name of the email that you want. What exactly are you having trouble with?

Customer: replied 10 months ago.
Having answered the questions they then ask for my Email address but do not recognise the bt one
Expert:  Josh replied 10 months ago.

Under "Current email address" you can leave that box blank. Please try again and leave that box blank

Customer: replied 10 months ago.
Wont move on
Expert:  Josh replied 10 months ago.

Fred,

Would you like for me to connect to your computer and guide you through the process so I can see what is going wrong?

Customer: replied 10 months ago.
I am working with a laptop would this be the difference
Expert:  Josh replied 10 months ago.

Not at all.

I am sending you an offer for remote assistance so that I can connect. After you accept, I will provide you with the steps so that I can connect to your laptop.

Customer: replied 10 months ago.
Not going into anymore expence. Will get a younger person to look at it for me watever happened to talking on the phone thankyou
Expert:  Josh replied 10 months ago.

You're welcome.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Josh and 3 other Computer Specialists are ready to help you