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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37886
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Need my security network passwod

Resolved Question:

need my security network passwod
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you looking for your Wi-Fi / wireless password ***** key?
What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. First, do you also have a Windows XP, Vista, or 7 or 8 or 10 computer, or a Mac computer?

Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Customer: replied 1 year ago.
acer laptop
Expert:  Viet - Computer Tech replied 1 year ago.

Do you know if your Acer laptop have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
its a all in one pc windows 10
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f5f8b8de-43e0-4d8a-9620-9c70aa4a12c1
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 1 year ago.
does not connect becauseof missing network key
Expert:  Viet - Computer Tech replied 1 year ago.

Do you see your internet modem / router device? It was usually given to you previously form your internet service provider. Do you see any wi-fi / security / wireless / network key / passphrase / password ***** the back / bottom of your internet modem / router device? It is case-sensitive.

Is the internet currently working on your Acer computer or on any computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
found key on back of modem
Expert:  Viet - Computer Tech replied 1 year ago.

Great. Please use the key ; it is case-sensitive.

Please let me know if there is still any issue. Thank you,

Customer: replied 1 year ago.
all is a ok
Expert:  Viet - Computer Tech replied 1 year ago.

Great. Do you need help with anything else today?

Expert:  Viet - Computer Tech replied 1 year ago.

If you need help with anything else, please come back any time. Thank you very much for your patience,