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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36857
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My Kindle Paperwhite has stopped working, it is fully

Resolved Question:

My Kindle Paperwhite has stopped working, it is fully charged
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Please press and hold the power on / off button on your kindle for about 30 seconds, then turn it back on and check.

- After trying the above step, what is showing on the kindle's screen now?

Please reply at the box below to continue. Thank you,

Customer: replied 8 months ago.
The picture on the screen changes but the Kindle still does not work
Expert:  Viet - Computer Tech replied 8 months ago.

Sorry. Please charge the kindle, and while charging it, press and hold hard on the power on / off button on the kindle hard this time for about 60 seconds, then turn it back on and check.

- Do you mean the touchscreen is still not working?

Please let me know. Thank you,

Customer: replied 8 months ago.
the touchscreen is still not working
Expert:  Viet - Computer Tech replied 8 months ago.

Was the kindle dropped?

Did water get on the kindle?

Customer: replied 8 months ago.
Never dropped - no water on the Kindle
Expert:  Viet - Computer Tech replied 8 months ago.

I'm sorry. It looks like it's a hardware issue with the screen. How old is your kindle paperwhite? Did it have any issue recently?

Customer: replied 8 months ago.
The 60 push seemed to the job, it is now working. However it has lost the latest books that I put in
Expert:  Viet - Computer Tech replied 8 months ago.

Great. Can you please go to Wi-Fi / wireless option on the kindle and make sure it is connected to your Wi-Fi / wireless network name?

Please let me know. Thank you,

Customer: replied 8 months ago.
It is connected to the wi-fi network "HomeBox-2580_2.4G"
Expert:  Viet - Computer Tech replied 8 months ago.

Thank you. Please click on the Amazon website below:

https://www.amazon.com/manageyourkindle

, and sign in your Amazon account if prompted

, then click on the Actions button / icon of each book you want, then click on the option Deliver, and select your kindle, then click on Deliver

, then see if those books show up on your kindle now.

Please let me know. Thank you,

Customer: replied 8 months ago.
Those books are on the Kindle, but the latest books were in Danish and purchased from another source, not Amazon
Expert:  Viet - Computer Tech replied 8 months ago.

I'm sorry. Can you transfer those books that you've purchased from another source to the kindle again? Thank you,

Customer: replied 8 months ago.
Don't know, but it will take some time. Can we resume this conversation another day?
Expert:  Viet - Computer Tech replied 8 months ago.

Yes, of course. You can always get back to me any time at this web page via the View Answer link in the email message from JustAnswer / Viet in your email. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for our patience,

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36857
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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