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Hi Mary,How long ago was it hacked?What's the email address?Regards,Martin
Do you have a phone number ending in 71?
What's the full number?
Thank you. From your computer click the following link:
https://ngmt.screenconnect.com/?Session=76950db5-064f-4eb3-a1ff-60fc37f5893dThen click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
Ok click on this link:https://account.live.com/ResetPassword.aspxThen select "I forgot my password" and click Next