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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2743
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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Email account via Safari has been hacked. Help

Customer Question

email account via Safari has been hacked. Help
Submitted: 10 months ago.
Category: Computer
Expert:  Martin replied 10 months ago.

Hi Mary,

How long ago was it hacked?

What's the email address?

Regards,
Martin

Martin and 2 other Computer Specialists are ready to help you
Customer: replied 10 months ago.
about 3hrs.***@******.***
Customer: replied 10 months ago.
email hacked about 3hrs ago***@******.***
Expert:  Martin replied 10 months ago.

Do you have a phone number ending in 71?

Customer: replied 10 months ago.
Expert:  Martin replied 10 months ago.

What's the full number?

Customer: replied 10 months ago.
Expert:  Martin replied 10 months ago.

Thank you. From your computer click the following link:

https://ngmt.screenconnect.com/?Session=76950db5-064f-4eb3-a1ff-60fc37f5893d

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 10 months ago.
this app will not open on my mac computer
Expert:  Martin replied 10 months ago.

Ok click on this link:

https://account.live.com/ResetPassword.aspx

Then select "I forgot my password" and click Next

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