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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9483
Experience:  Computer specialist
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I can't sing into my account because I forgot my password

Resolved Question:

I can't sing into my account because I forgot my password
Submitted: 6 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the microsoft account email address please?

Customer: replied 6 months ago.
Expert:  Randy Computer Tech replied 6 months ago.

okay, thank you. do you still have your gmail email account that begins with bi?

Customer: replied 6 months ago.
the first payment is all I want to pay which was 26 pounds...I don't want a remote assistance thanks
Expert:  Randy Computer Tech replied 6 months ago.

okay. do you still have your gmail email account that begins with bi?

Customer: replied 6 months ago.
no
Expert:  Randy Computer Tech replied 6 months ago.

okay, what was the gmail account email address?

Expert:  Randy Computer Tech replied 6 months ago.

let me know the answer to these questions please>

answer as many questions as you can. If you don't know an answer, just try your best guess.

First Name?

Last Name?

Birth date>

Month?

Day?

Year?

Country/region where you created your account?

security question: Mother's birthplace?

Customer: replied 6 months ago.
I need to go for an appointment with my son I will com back later please.
Expert:  Randy Computer Tech replied 6 months ago.

no problem. Let me know those answers when you get back.

Customer: replied 6 months ago.
ok thanks.
Expert:  Randy Computer Tech replied 6 months ago.

your welcome!

Customer: replied 6 months ago.
first name- Bibiana
Last name- Norsworthy
Bith date-02-febuary-1978
Account was created in London ashford Middlesex
security Question-mothers place of birth-Jos plateau in state Nigeria
Expert:  Randy Computer Tech replied 6 months ago.

okay, thank you. What is your postal code please?

Customer: replied 6 months ago.
TW15 2AG
Expert:  Randy Computer Tech replied 6 months ago.

okay, thank you.

Answer these also please>

List any passwords that you remember that you've used for this account.

1.

2.

Have you used any of the Microsoft products below with your account before?

Outlook.com or Hotmail?

Xbox?

Have you ever purchased something from Microsoft before, such as software, a device, or a subscription?

No

Yes

Customer: replied 6 months ago.
fist password- Weng1Mafeng2
second one is-weng1mafeng2
the only Microsoft I have is Hotmail
no I don't have an Xbox
No,never purchase anything apart from todays payment for assistance.
Expert:  Randy Computer Tech replied 6 months ago.

Email addresses of contacts you've recently sent emails to

Subjects of your recently sent emails

Customer: replied 6 months ago.
subject- greetings
Customer: replied 6 months ago.
second cotact is *****@******.***
subject was- hi
Expert:  Randy Computer Tech replied 6 months ago.

okay. i sent that in to the security team. if we've provided enough information to recover your account they will send me the reset info. It usually takes us about 24 hours to review the information submitted. Ill let you know asap.

Customer: replied 6 months ago.
thanks
Expert:  Randy Computer Tech replied 6 months ago.

your welcome,

Expert:  Randy Computer Tech replied 6 months ago.

Unfortunately, the request to recover your Microsoft account***@******.*** on the automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

Please submit a new account verification form

At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.

>Click here to Submit a new form

Helpful tips for filling out another form:

  • Answer as many questions as you can.
  • Use the information you provided when you created the account, or last updated it.
  • Submit the form from a computer you frequently use.
  • You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
  • Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.

Ready?

> Submit a new form

Thank you,
Microsoft Support Team

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA

Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9483
Experience: Computer specialist
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