My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the microsoft account email address please?
okay, thank you. do you still have your gmail email account that begins with bi?
okay. do you still have your gmail email account that begins with bi?
okay, what was the gmail account email address?
let me know the answer to these questions please>
answer as many questions as you can. If you don't know an answer, just try your best guess.
Country/region where you created your account?
security question: Mother's birthplace?
no problem. Let me know those answers when you get back.
okay, thank you. What is your postal code please?
okay, thank you.
Answer these also please>
List any passwords that you remember that you've used for this account.
Have you used any of the Microsoft products below with your account before?
Outlook.com or Hotmail?
Have you ever purchased something from Microsoft before, such as software, a device, or a subscription?
Email addresses of contacts you've recently sent emails to
Subjects of your recently sent emails
okay. i sent that in to the security team. if we've provided enough information to recover your account they will send me the reset info. It usually takes us about 24 hours to review the information submitted. Ill let you know asap.
Unfortunately, the request to recover your Microsoft account***@******.*** on the automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.
>Click here to Submit a new form
Helpful tips for filling out another form:
> Submit a new form
Thank you,Microsoft Support Team
Microsoft CorporationOne Microsoft WayRedmond, WA 98052USA