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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40289
Experience:  Over 15 years of consulting to the IT industry
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I have a wireless Desktop MK300 running with a Sony Vio I

Customer Question

I have a wireless Desktop MK300 running with a Sony Vio I have in the pass had no problem with the connection however I can now only use the Wireless keyboard whilst I have tried everything the mouse does not want to connect and I am forced to use the pad on the laptop for mouse operation. Batterys etc have all been checked Can you please help ???
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you connect the wireless receiver into a different USB port on the computer and tell me if it is then functions please?

Customer: replied 1 year ago.
have done but now lost wireless key bd
Expert:  Richard replied 1 year ago.

ok, can you restart the computer and tell me if it then comes on please

Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
cannot re start as this is the computer Im talking to you with
Expert:  Richard replied 1 year ago.

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
218(###) ###-####
Expert:  Richard replied 1 year ago.

connecting

Customer: replied 1 year ago.
Richard are you still there ? computer has been restarted Chris W
Expert:  Richard replied 1 year ago.

I am Chris, is the keyboard and mouse now working?

Customer: replied 1 year ago.
Im in London on***********
Expert:  Richard replied 1 year ago.

Chris, I am not asking where you are, I am asking you is the keyboard and mouse now working?

Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.

ok, can you put the receiver back into the original USB port

Tell me if the keyboard starts working please.

Customer: replied 1 year ago.
no am still having to use sense pad and key bd on lap top
Expert:  Richard replied 1 year ago.

when did this problem first start?

Customer: replied 1 year ago.
4 days ago
Customer: replied 1 year ago.
do you need remote access ??
Expert:  Richard replied 1 year ago.

yes, run teamviewer again and give the password *****

Customer: replied 1 year ago.
218(###) ###-####
Expert:  Richard replied 1 year ago.

thanks