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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I have a wireless Desktop MK300 running with a Sony Vio I

Customer Question

I have a wireless Desktop MK300 running with a Sony Vio I have in the pass had no problem with the connection however I can now only use the Wireless keyboard whilst I have tried everything the mouse does not want to connect and I am forced to use the pad on the laptop for mouse operation. Batterys etc have all been checked Can you please help ???
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you connect the wireless receiver into a different USB port on the computer and tell me if it is then functions please?

Customer: replied 10 months ago.
have done but now lost wireless key bd
Expert:  Richard replied 10 months ago.

ok, can you restart the computer and tell me if it then comes on please

Richard and 6 other Computer Specialists are ready to help you
Customer: replied 10 months ago.
cannot re start as this is the computer Im talking to you with
Expert:  Richard replied 10 months ago.

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
218(###) ###-####
Expert:  Richard replied 10 months ago.

connecting

Customer: replied 10 months ago.
Richard are you still there ? computer has been restarted Chris W
Expert:  Richard replied 10 months ago.

I am Chris, is the keyboard and mouse now working?

Customer: replied 10 months ago.
Im in London on***********
Expert:  Richard replied 10 months ago.

Chris, I am not asking where you are, I am asking you is the keyboard and mouse now working?

Customer: replied 10 months ago.
no
Expert:  Richard replied 10 months ago.

ok, can you put the receiver back into the original USB port

Tell me if the keyboard starts working please.

Customer: replied 10 months ago.
no am still having to use sense pad and key bd on lap top
Expert:  Richard replied 10 months ago.

when did this problem first start?

Customer: replied 10 months ago.
4 days ago
Customer: replied 10 months ago.
do you need remote access ??
Expert:  Richard replied 10 months ago.

yes, run teamviewer again and give the password *****

Customer: replied 10 months ago.
218(###) ###-####
Expert:  Richard replied 10 months ago.

thanks

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