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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I have lost my first scype account .Ihave set up an account

Resolved Question:

I have lost my first scype account .Ihave set up an account but I would like to retrieve my first account
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome Helen

What is the exact message you get when you try to sign into your original skype account?

Please let me know.

Customer: replied 10 months ago.
to get the assistance I have to pay again
Expert:  Richard replied 10 months ago.

No it is an additional service, for me to take over your computer and do this.

Else we continue here, so please reply to my last question

What is the exact message you get when you try to sign into your original skype account?

Please let me know.

Customer: replied 10 months ago.
I can not remember my scype name it ask for
Expert:  Richard replied 10 months ago.

ok, follow the process here to try to regain your Skype Name

https://login.skype.com/recovery

Let me know the results please.

Customer: replied 10 months ago.
Hi Richard, I'm sorry but but on one of the emails I received it said that I had three scype accounts helentearle,helen tearle, and helentearle1 I did the bottom one first that went through I tried the others but can't get it to accept
Expert:  Richard replied 10 months ago.

ok, then it will be the bottom one, can you use that one please?

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