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Hi there and welcome Helen
What is the exact message you get when you try to sign into your original skype account?
Please let me know.
No it is an additional service, for me to take over your computer and do this.
Else we continue here, so please reply to my last question
ok, follow the process here to try to regain your Skype Name
Let me know the results please.
ok, then it will be the bottom one, can you use that one please?