Hi there and welcome
Can you tell me please which web browser you are using? eg: Google Chrome, Internet Explorer, Firefox?
ok, to be sure, press the windows key + R and type in CMD and press enter
Then type in the black window
Are the pings lost or received?
websites wont come up...
This is a ping it will only say if the pings work or not.
Can you review the instructions and do them carefully please.
yes but it is
ok, it means the internet is no problem
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if you still have the problem or not please
Your welcome and I will leave this question to remain open so you can return at any time.
The key here is they have internet, so it is a computer issue or DNS
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit