Hello sir/madam, I would like to help you, please let me know when you are ready.
Hi there and welcome
Can you please click on the three bars, then settings,
Then click on show advanceo options, then reset settings
Tell me if when doing this it is resolved please
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I am unable to call, but you can also just click this link, click I agree and run the file.
No, but just click the link please I gave (repeated below)
Then click I Agree which you will see
And click the file that is downloaded
Nothing further needed to be done