Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Have you tried accessing your Hotmail using web browser (IE,Chrome,Firefox)?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
Note: - Please reply using the box below.
OK have you tried accessing your email using any other browser like IE,Chrome,Firefox?
First lets see if you can login to your Hotmail without any issues.Please click on this link to open Hotmail (outlook) login page : - https://login.live.com/ once you are in the page enter your full Hotmail address and password ***** sign in.
Let me know whether you can sign in or not.
Are you able to login to your Hotmail using the link i gave above?
Ma'am checking to see whether you still need help.
Please let me know.
Please Go here with your web browser and login to your account then let me know:
Were you able to login?