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Ask Lorenz Vauck Your Own Question
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1171
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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I HAVE A HP LAPTOP

Customer Question

I HAVE A HP LAPTOP
Submitted: 10 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 10 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Can you please describe the exact problem you are having with your laptop?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 10 months ago.

I see you have just opened a new question about the same topic. I have closed that new question, so that you do not pay double. You said there:

"I HAVE A HP LAPTOP & A EPSON XP-205 PRINTER WIRERD CONNECTION BUT IT WILL NOT PRINT ?"

Can you please let me know what error you are getting when you try to print?

Thank you.

Lorenz Vauck and 3 other Computer Specialists are ready to help you
Expert:  Lorenz Vauck replied 10 months ago.

I have accepted your request for a remote-assistance. To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 10 months ago.
ASSISTANCE NOT YET RECIEVED
Expert:  Lorenz Vauck replied 10 months ago.

That´s correct, you first need to follow my instructions above please, otherwise I cannot connect to your PC.

Expert:  Lorenz Vauck replied 10 months ago.

I am sorry, but since I´ve been waiting for 40 minutes now, I have to leave for now and will be back about 6:30 pm this evening. We can continue then and I can also give you a call if you are having problems setting up Anydesk (which seems to be the case).

Thank you very much and have a great day for now,

Lorenz Vauck

Expert:  Lorenz Vauck replied 10 months ago.

Dear Client,

I am back now and ready for the remote-assistance, can we begin?

Thank you,

Lorenz Vauck

Expert:  Lorenz Vauck replied 10 months ago.

Dear Client,

to start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck