Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
When you say add on speakers do you mean external speakers you had connected to the laptop on the 3.5 mm earphone port ?
Before i can do remote support could you please answer this
OK have you tried earphones on that same port to see if it works.
Have you tried earphones on that same port to see if it works?
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=3abb586d-b5f5-4311-a2bb-efe44b99d067 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Connected and working on the issue.