Hi Ian, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What email account did you add to your Outlook 2010?
Can I remotely access your computer so that I can directly check and fix the issues while you watch?Please let me know by replying to me here so that I can help you further.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. These steps are intended for users with Windows computers. If you are using a Mac, please reply to me and let me know so that I can send you the procedures for Mac.
1. Please click on this link:http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=58a6a834-0ee8-42fe-9bab-e9c4c3ba8777
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
Oh OK, I understand. Now, I believe the laptop is still connected to the internet. Please access your JustAnswer.com account there in the laptop and let us continue chatting there. Then you can follow the procedures I gave you there in the laptop to join me in the remote session.
Were you able to login to your JustAnswer account? Please look at the top right corner of the page for the link that says "Login". Click it to sign in to your account.
After that, you will see "My Questions" link at the top right. Click on it and then click this question of yours to access our chat. Continue chatting with me there in the laptop and let me know
I hope you did not create a new account there. Please look at the top right corner of the JustAnswer page, there is a My Questions link there. Click it to retrieve this chat link.
Ok, please manually type this shortened link in the web browser of your laptop, this is our chat link shortened:
Yes, I am still here
So indeed you could have created a new account with us since that link should redirect you to our chat page. Let us just use another tool and then let us fix your account with us so that we can use our faster tool that is already running now.
In the laptop, please go to this URL: https://join.me/
In that page, please click on the orange "Start meeting" buttonThen download the remote tool when prompted.After downloading, double click on the downloaded file to run the remote access tool to join me in the remote session.Then share your screen and then give me the 9-digit code that you will see in the small JoinMe window. I will be waiting for the 9-digit code.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Please try it again, type it in the browser manually, like join.me and then press Enter to access the site. It works from my end, maybe you types it incorrectly.
Ok, please follow the rest of my numbered procedures :)
I am still here. If you are running out of time, we can resume with this when you are back.
Please just run JoinMe and then share your screen. Then give me your 9-digit code
Here is a detailed procedures with screen shots that might be helpful:
Please check the link I gave you in my last reply. There is a screen shot showing that 9-digit code.
Yes, we can resume Monday when you are back and available and when you are already out of time now.
Please bookmark our chat page or add to favorites so that you can easily get back to me.
I will be available now and for the next 3 hours.
Yes we can resume on Monday.
Thank you... And I hope by Monday you are able to run the JoinMe tool so that we can do a remote session to fix your issues.
Thank you for your patience.
Till Monday then