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Thank you for using this service. Sorry to hear you are having trouble. I will help you now.
Do you know which application (program) you use to check your mail? Is it INTERNET EXPLORER (the blue icon), or do you click on something else to access your mail?
Thank you. I will send you remote instructions in the next few minutes so I can connect and fix things for you. Please standby here on the website. I won't need to call your phone.
You have requested for me to remotely connect to your computer , in order to help you while you watch. To do this, please click on the link below. Accept the remote agreement, and then proceed to download, run, and install the remote software. Your browser should prompt you through this, and it should be easy. After the remote software is running , I will connect to you in about 5 to 10 minutes. If you don't see me right away, please be patient. Also, when I connect, my movements may seem slow or delayed. This is normal due to internet slowdowns depending on our connection. Once I connect, please don't type or move your mouse, until I chat with you.
If you have any other troubles getting the remote running, just reply back to me here. Thanks.
Here is the link for REMOTE:
After you click the agreement accept, you will download a file called ELSINORE. Just double click on it to run, and make sure to OK/Approve and messages or warnings that pop up. Let me know if you are still having trouble. Thanks.