Hi there and welcome
What is the exact message you get when it fails to connect to the wifi network?
Please let me know
We can get the wifi password ***** the mac
To do this
Type Keychain Access into Spotlight search at the top-right menu
In the sidebar, make sure you click on Passwords, then search for the network you want the password ***** and double click on it.
Click on Show Password. Confirm your administrator username and password.
You may be prompted to enter your administrator name and password *****
The Wi-Fi password ***** appear in the text box next to Show Password.
Then use this on the Kindle.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
you closed the program, you need to leave it open, please open it again, give me the new password ***** leave it open
no problem, let me now when you can resume please
ok, please run Teamviewer again and provide me the ID and Password ***** leave the program open
No its not, but maybe this is easier for you
Click this link, click I agree and run the file please.
yes, then you need to run the file after downloading it please.
You just c lick the file, like run ning any file
Else you need to do the instructions yourself