Hi there and welcome
How are you connecting to the router, via wireless or a network cable?
And how are you talking to me at the moment?
Please let me know
ok, what exactly happens when you cannot get online?
Can you tell me the make and model of the router please?
ok, there would normally be a make and model on it, but if not, hold the reset button in for 10 seconds then release, doing the reset this way
Let me know the results please.
no thats correct, but you said you pressed it, thats a soft reset, have you done it the way I advised which is to hold it in?