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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 15 years of consulting to the IT industry
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I have an old router which is AOL and i cant always get on

Customer Question

i have an old router which is AOL and i cant always get on line
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome

How are you connecting to the router, via wireless or a network cable?

And how are you talking to me at the moment?

Please let me know

Customer: replied 11 months ago.
its network cable and thought it was a case of having a new Talk Talk Router, and am using just answer.co
Expert:  Richard replied 11 months ago.

ok, what exactly happens when you cannot get online?

Customer: replied 11 months ago.
I have to reset the router by pressing to button happens at least twice a week
Expert:  Richard replied 11 months ago.

Can you tell me the make and model of the router please?

Customer: replied 11 months ago.
AOL Broadband wireless ADSL2 cant see anything else on it
Expert:  Richard replied 11 months ago.

ok, there would normally be a make and model on it, but if not, hold the reset button in for 10 seconds then release, doing the reset this way

Let me know the results please.

Customer: replied 11 months ago.
have always done that but i shouldnt have to do it every few days
Expert:  Richard replied 11 months ago.

no thats correct, but you said you pressed it, thats a soft reset, have you done it the way I advised which is to hold it in?

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