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Hi there and welcome
Can you please remove the power cable then hold the power button for 60 seconds down then release.
Then connect the power cable, power it on and tell me if it now starts correctly.
Let me know the results please.
Can you power it off.
Then hold the LEFT shift and with it held, power it on and keep tapping F8 until you get to a menu
Can you get to this menu?
Please let me know
ok, on the boot screen do you see HDD?
It is the hard drive that has faulted. The computer cannot see or communicate with it at all, and this is why it will not progress.
I am really sorry about this and you are going to have to return the Asus to have the hard drive replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
I can connect to see the issue, this is best as I can run a number of things to get it speeded up
I made the offer for this, it is normal price even though I am working on a second question from you
Please accept it and I can do this.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
the instructions I gave please, I repeated below
no problem, connected