Hi there and welcome
Can you tell me please for which email service you cannot sign into?
Please let me know
The monthly subscription is optional which you can ignore, this is no problem
When you fail to sign in, what is the exact message you receive when it fails?
If you want me to connect to your computer and fix this then yes, else we continue here at no extra cost.
Which email program are you using on the computer to connect to gmail?
Click on my link below, sign into Gmail if asked and select Turn on
Once done, try outlook again
Let me know the results please
Your most welcome Janet