Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Do you have the MS office product key and not Microsoft windows key?
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.
I am connected and waiting for you to connect to the remote screen.
did you see now or you can click here
screen is black i cant see your screen.
your connection is not showing up herecan you click on the remote link below
Thank you for using our service and have a good day ahead.