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JamesI
JamesI, Consultant
Category: Computer
Satisfied Customers: 1348
Experience:  20 years managing and supporting IT infrastructures from end users through to design of cloud based systems.
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Bought a refurbished iMac20"MA877,when I switch it on it

Resolved Question:

bought a refurbished iMac20"MA877,when I switch it on it goes straight to grey screen and starts telling me how to use voice over keyboard,no Apple logo loading or anything else
Submitted: 10 months ago.
Category: Computer
Expert:  JamesI replied 10 months ago.

Good afternoon, my name is ***** ***** I will assist with your query today.

The most likely cause is a hardware fault, the fact it has been refurbished suggests they may have not correctly inserted a RAM or module properly.

If the seller is nearby I would take it back to them and ask them to strip it down and make sure all the components are correctly installed.

Alternatively if you would like to do this

Start by removing the power supply and battery, then remove the top case, check the ram is correctly seated, disconnect the optical drive, remove airport card. Then connect the power supply (without the battery), and turn on and see if you get to the logo, if you do start by adding each component you remove above (restarting each time), until the fault occurs to find the culprit.

Regards

James

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