thank you very much for your question. My name is***** and I will try to help you as quick possible.
Can you please let me know which OS you are using (Windows or Mac?) and which way you retrieve your emails (with a email program like Outlook or Windows Live Mail or via your webbrowser)?
Thanks for your patience and best regards,
how would you like to go on please?
P.S.: If you don´t require my help anymore, please close the question by giving me a 3 to 5 stars rating for my work. Thank you so much.