Hi there and welcome Maureen.
Exactly how do you access your email account on your mac? Via your web browser? Or via an email program such as Apple Mail?
Please let me know
ok, but this is for BTIntenet correct? Not Gmail?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
yes, please accept the offer and I will give you the instructions to do on the Mac so I can connect to it and fix this
Can you on the Mac, go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, that is your Mac password, it is the one you use to sign in when you first start the mac
thanks, ***** *****
its ok, enter the password ***** that gmail page now please
you're most welcome Maureen