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Hi there and welcome
Is this an external microphone, and internal one? How is it connected and to what (eg: a computer)?
Please let me know.
How is it connected (to which port on the computer)?
yes I saw from your last message but I need to know to which port please.
What does it say on the port?
what is the make and model of the computer
And how do you know the microphone is not working?
ok, in Skype, click on Tools, Options, Audio
Then in the microphone box, click and change the device then start talking to see if the green bar moves. If it does, click ok as this is then the correct device.
Keep repeating till you have the correct one selected
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
No problem Tony, please remember to let me know the results
If it goes to the right then it does mean it is working, but did you click Ok after doing this?
what item is selected in the list and what items are available there in the microphone
ok, set it to realtek
Then plug the microphone into the other port on the side and tell me if you then get sound please
ok, points to a faulty microphone, as the webcam is working.
Do you have another computer you can test the microphone on?
thats the microphone from the webcam, not the microphone, which is why it works when the webcam is selected.
ok, I replied to this question but you seem to have missed it
No, no button on the keyboard would stop it working.
it is no problem at all!
Just have the microphone tested before purchasing.
If you would like any additional information or assistance, please do not hesitate to let me know.
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