I'm sorry about the issue. What's the model of your computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=ffb13157-6222-4165-9b09-81f898277723, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Please type at the box below, then click on the Send button below to communicate with me. Thank you,
1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)Please reply at the box below. Thank you.
Summary: It took some time for the update to finish, then you can adjust resolution in Settings / Control Panel.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
You're welcome. I'm sorry. Yes, the "major" Windows 10 update does cause some problems with older computer models. If it still keeps happening, you can remove that major update by doing the following:
- Note: This option is only available for 10 days after you do the recent update. So please use this solution as soon as possible if you need. Thank you,