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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 4700
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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Just had a phone call about my laptop to say hackers are in

Customer Question

Hi just had a phone call about my laptop to say hackers are in the computer asking for an ID code so they can help me is this scam to get into the computer.
Thanks
Submitted: 2 months ago.
Category: Computer
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 2 months ago.

This is a scam call to access your computer.Do not provide access to your computer also do not provide your personal or bank details.

This type of scamming works in 2 ways

1.Either gain access to your PC then collect the login details by installing key loggers etc.

2.Scam call is used to sell some applications and services .I know you are confused no worries I will explain. What the scammer is trying is to make you believe is that your PC have some kind of serious errors and security threats. Once they had convinced you he will ask you to open a specific program and so that he can access the PC. Once he have access to your PC he will run some applications that shows a lot of fake errors and security threats in your PC. Then will tell you pay for the application so that he can fix the issues. To be honest applications like these will do more harm than good and sometimes system ends up crashing.

Collect as much details from the person who contacted you like phone number to contact those, Name of the company and the person who contacted you, office address etc. Most likely they won’t provide much details. You can use these details to file a complaint in the local police station also you can report it on the following sites : - http://www.actionfraud.police.uk/

You can also report it to Microsoft using this link: - https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&locale=en-us&ccsid=636084919154748481

I hope you are clear now if not please let me know.

if you do not have any further questions please rate positively using the options just below this reply box or above this page select the rating and click on submit that will do it. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Thanking you,

John

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