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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 19944
Experience:  Expert for over 10 years
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Can't get my amazon paperwhite kindle to connect. I have

Customer Question

can't get my amazon paperwhite kindle to connect. I have opened an new account with amazon
Submitted: 11 months ago.
Category: Computer
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

Sheila,

Do you receive any error messages?

Customer: replied 11 months ago.
was told the password ***** incorrect
Customer: replied 11 months ago.
not sure what exactly you mean
Customer: replied 11 months ago.
have I to change password?
Expert:  Josh replied 11 months ago.

This is a common issue and usually just requires a password *****

Click here: http://amzn.to/2d9YR9O

Fill out the form to reset your password ***** use the new password ***** your Kindle

Please let me know if it does not work otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 11 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 11 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.