Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Does the camera not show up in "My Computer" when you plug it in using a USB cable?
May I connect remotely to troubleshoot the issue with you now?
Please reply back to me using the box below.
Hmm, okay. Can we go ahead with a quick remote session now (no extra charge), so I can check the issue for you?
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file (if using Firefox, click on the down arrow button at the top-right of the browser to view your downloads), and we will be connected.
If you are using Firefox, please click on the down arrow button at the top-right of the browser to view your downloads, and open/run the downloaded "Elsinore Screen Connect" file from there (after downloading it using the above link.)
I have also included a screenshot for you, as follows:
If you face any issues, please be sure to reply back to me below.
Here's the remote link, once again:
If you are having any issues with downloading/finding/opening the remote file, please be sure to reply back to me on this page itself.
Please go through my above directions carefully now. If you still face issues, please do not open up duplicate questions, but reply back to me on this page only. Thank you.