How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Lorenz Vauck Your Own Question

Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 930
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Computer Question Here...
Lorenz Vauck is online now

Can't connect to PSN via ps4

Resolved Question:

Can't connect to PSN via ps4
Submitted: 5 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Can you please let me know the exact error you are receiving when you try to connect to the PSN?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 5 months ago.
We are trying to log into PLAY STATION NETWORK via a PlayStation console. Internet connection is fine
Customer: replied 5 months ago.
The play station network sign in keeps failing.
Expert:  Lorenz Vauck replied 5 months ago.

Thanks for the feedback, which exact error is it giving you when you try to log into the PSN?

Expert:  Lorenz Vauck replied 5 months ago.

Yes, I understand that you are unable to login, but there should be a error message it is giving you, that is the one I need to know please. Please type it exactly here.

Customer: replied 5 months ago.
I see no error messAge - it just spins and says please wait, for hours and hours
Expert:  Lorenz Vauck replied 5 months ago.

I see! Thank you. Have you restarted your Playstation yet? If not, please try that. Power it down, disconnect it from the power and do the same for your internet router (power off, power on, but first the Playstation please). Then power on your internet router and then the Playstation and retry. Sometimes this can happen if the DHCP server of your router hangs. Please let me know how it worked out and if it didn´t work, we can try some more steps.

Customer: replied 5 months ago.
Ok thank you. I will try all this stuff.
Expert:  Lorenz Vauck replied 5 months ago.

Thank you too and just let me know how it worked out and if it helped. If it didn´t work out yet, then we try some more things, just let me know. If it helped already, please be so kind to give me a rating between 3 to 5 stars for my work, because only then JustAnswer pays me for my work on your question as an independent expert. Thanks so much again.

Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 930
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Lorenz Vauck and 8 other Computer Specialists are ready to help you
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

thank you for the kind rating, which made me very happy! If you have any questions in the future and would like to work with me again, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site:

http://www.lorenzvauck.com/

It´s best if you bookmark the site directly in your browser.

I wish you a great time and remain until next time with best regards,

Lorenz Vauck

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
 
 
 

Related Computer Questions