thank you very much for your question. My name is***** and I will try to help you as quick possible.
Can you please let me know the exact error you are receiving when you try to connect to the PSN?
Thanks for your patience and best regards,
Thanks for the feedback, which exact error is it giving you when you try to log into the PSN?
Yes, I understand that you are unable to login, but there should be a error message it is giving you, that is the one I need to know please. Please type it exactly here.
I see! Thank you. Have you restarted your Playstation yet? If not, please try that. Power it down, disconnect it from the power and do the same for your internet router (power off, power on, but first the Playstation please). Then power on your internet router and then the Playstation and retry. Sometimes this can happen if the DHCP server of your router hangs. Please let me know how it worked out and if it didn´t work, we can try some more steps.
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