Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Could you please provide the following details.
Are you trying to access your email using windows live mail email application?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Which email service are you trying to access using windows live mail application.let me know the part after @ in your email id for example @ yahoo.com?
Note: - Please reply using the box below.
To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=55aa6dee-83ea-4f89-a186-8a484cb90808 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Thank you for all the details.
Please click on the above link to do remote support and i will check the issue directly.
Connected and working on the issue.