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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4864
Experience:  Certified Computer expert with over 10 years experience.
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Windows 10 has just been up-dated on my PC, and now I cannot

Customer Question

Windows 10 has just been up-dated on my PC, and now I cannot load AOL desk top. What should I do?
Submitted: 7 months ago.
Category: Computer
Expert:  Chris L. replied 7 months ago.

Hello my name is ***** ***** I will be happy to assist you.

Expert:  Chris L. replied 7 months ago.

Do you still see the icon for aol desktop, if so what happens when you click it?

Customer: replied 7 months ago.
I see the aol icon but nothing happens when I click it.
Expert:  Chris L. replied 7 months ago.

Ok here is what I would like you to try first. Please click the windows start button the bottom left, next choose all apps. Find AOL and try clicking it from there and see if it opens.

Expert:  Chris L. replied 7 months ago.

If you do not see all apps, the list of your programs should be on the right side after clicking the start button.

Customer: replied 7 months ago.
Cannot find apps or list of programs
Expert:  Chris L. replied 7 months ago.

It is possible that something went wrong during the install but I would need to have a look, I sent through an offer for remote support, if you accept I will connect to the computer and sort this out for you.

Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4864
Experience: Certified Computer expert with over 10 years experience.
Chris L. and 4 other Computer Specialists are ready to help you
Customer: replied 7 months ago.
OK What do I do now?
Expert:  Chris L. replied 7 months ago.

To get connected please click here next follow the instructions to download and run the connection program. If you are using chrome you should see the download on the bottom left, it is called elsinore screen connect, double click on this and allow it to run. If windows pops up a security alert you can just X out of that.

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