Hello my name is ***** ***** I will be happy to assist you.
Do you still see the icon for aol desktop, if so what happens when you click it?
Ok here is what I would like you to try first. Please click the windows start button the bottom left, next choose all apps. Find AOL and try clicking it from there and see if it opens.
If you do not see all apps, the list of your programs should be on the right side after clicking the start button.
It is possible that something went wrong during the install but I would need to have a look, I sent through an offer for remote support, if you accept I will connect to the computer and sort this out for you.
To get connected please click here next follow the instructions to download and run the connection program. If you are using chrome you should see the download on the bottom left, it is called elsinore screen connect, double click on this and allow it to run. If windows pops up a security alert you can just X out of that.