Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
How do you open this Hotmail access is using a windows PC ?
Also which web browser are using to open Hotmail.is it edge, Internet explorer, Mozilla Firefox, Chrome or any other?
Note: - Please reply using the box below.
Hi what is the exact message it shows when you try to sign in to your Hotmail account ?
please let me know the error message it shows when you try to sign in to Hotmail account ?
In that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know.
It may be due to corrupted cache files in the the browser,if you have another web browser you can try logging in to Hotmail using that browser or i check it directly using remote support.let me know.
if you do not have any other web browser,You can download and install Mozilla Firefox using this link : - https://www.mozilla.org/en-US/firefox/new/
Please check it and let me know the result.
If you do not have any further questions please rate me using the rating options (stars) on the top of this page, select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/
You are welcome.